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Agency for Civil Service tells what information citizens will not need to provide

Friday, 05 July 2019, 16:57:38

July 5 at the press conference in the Government’s press center, the Head of the Agency for Civil Service Affairs Anar Zhailganova told about the ongoing work on the transfer of public services into electronic format.

The Agency for Civil Service Affairs conducted an analysis, during which it was established that the existing standards, regulations and industry rules duplicate each other by 60% and revealed over 180 inconsistencies between these legal acts. According to the recommendations of the agency, 145 inconsistencies were eliminated.

The agency proposes to combine standards, regulations and industry rules into a single document for monitoring the process of providing public services, which will establish uniform requirements for the procedure for rendering services and minimize violations of the rights of service recipients.

These proposals are provided for in the draft law on amending the Law on Civil Service and are currently approved in first reading by deputies of the Majilis of Parliament.

According to Anar Zhailganova, 72.5% of the state services of the total number are translated into electronic format. Based on the results of interdepartmental work on 588 services, specific recommendations on automation and optimization were developed. Until the end of 2019, 81% of public services will be available in electronic format.

The agency actively promotes the receipt of electronic services among the population both through the portal of "electronic government" and through various services.

Zhailganova reported that it is proposed to significantly facilitate the receipt of electronic services by using one-time SMS passwords or a single identification number as authentication methods, which is practiced in such advanced countries as the United Kingdom, France, South Korea and China. In Kazakhstan, SMS passwords are used only for 64 public services.

In addition, for the comfort of citizens and the rapid receipt of public services, it is planned to exclude one-time certificates from the register of public services.

“Together with state agencies, work will be carried out to exclude 62 types of various certificates, extracts and documents that are necessary for submission as supporting information to other instances from the Register. This list includes such in-demand certificates as about the absence of a criminal record, temporary disability, the presence or absence of real estate, an extract from the patient's medical card and many others,” Zhailganova noted.

The abovementioned documents of the organization will receive independently from information systems, without burdening citizens with the loss of time to collect them.

This set of measures will contribute to improving the quality of public services, as well as their accessibility to the public.


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